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We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund is allowed. The return of items is at the expense of the customer. We accept exchange or refund for a period of 30 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of CDN $ 3.00 for Canada and $ 5.00 CDN for other countries will be applicable to any refunds on sale items in the COMPANY NAME online store.
Our products are made from new materials and the production techniques used have been tested and approved by our passionate team. We therefore undertake to repair all products with defects related to our manufacturing processes.
The label attached to our products says that only our manufacturing processes are guaranteed (ex: seams). The following cases are excluded:
- Broken clasp;
- Perforated fabrics;
- Abusive washing;
- Broken chains
- Normal wear of use.
- Abusive waiting before proceeding to the repair.
To make the repairs, fill out the return form and send it with your Mlle Rousseau bag to:
35 rue Périgord, Lévis, Quebec G6J 1V6
Please note that the shipping fees of the goods is your responsibility.
We hope everything is to your satisfaction. Do not hesitate to contact us for more information.
T. 418 932-8361 / C.: [email protected]